Those customers interested in purchasing a car must be aware that it can be quite a challenging experience, which can be made easier only through DMS. From limitless paperwork to haggling over the price and a complex sales process do not make it a very enjoyable experience. When it comes to getting it serviced the process is even more complex than when you buy the car.
While the client experience is not too pleasant, the onus lies with the dealerships that use outmoded technology from service providers that impede the process and make it cumbersome.
The existing technological systems have not been refined and because of the complex automotive retail sector, most companies do not step in to improve the shortcomings.
Mostly this is because of the inability of OEMs to gather critical data to make the process seamless. Consequently, most car dealerships are operated using outdated technology. However, all of this is changed with Tekion stepping up to the plate.
Tekion offers the latest automotive retail platform that smoothly links all stakeholders of the automotive sector. The interface optimizes operation efficiency through a collaborative process and a personalized customer experience offering a seamless process for all parties.
A technology firm, Tekion has launched its flagship product the Automotive Retail Cloud™. It is first in the automotive sector with a cloud-native interface that incorporates every functionality of DMS (Dealer Management System). Considering Tekion’s recent entry into the dSE (Digital Service Experience) market just a year ago, its DMS platform is revolutionary.
ARC uses cloud-native technology that is state-of-the-art that helps to modernize the start-to-end auto retail experience by connecting OEMs, clients and dealers like never before.
Tekion has its Founder & CEO Jay Vijayan, who is a former CIO of Tesla. He was responsible for building the entire framework of Tesla’s digital information systems and software interface from scratch in the early stages of the company before it grew exponentially.
He realized the requirement for an interface that would do away with fragmentation, offer the best-personalized client experience while improving both profitability and operational efficiency through seamlessly linking the stakeholders viz. OEMs, clients and dealers.
This is made possible using cutting-edge technologies that have helped the company build an ultra-modern cloud-native interface that is customer-centric, personalized and a simple and intuitive workflow. All of this is possible through the incorporation of IoT and ML/AI.
Jay says that with consumers getting the best-personalized client retail experience from MNCs like Apple, Amazon and Google, it would raise expectations when they go to buy an automobile and during its servicing. That is where Tekion sets the benchmark by modernizing the complete dealer and client interactive process by offering the best customer experience.
Tekion is supported in its endeavors by some of the top venture capital investment companies of the likes of AME Cloud Ventures, Storm Ventures and Index Ventures to name just a few. Equally impressive are the foremost global and US automotive giants like Nissan-Renault-Mitsubishi Alliance Ventures, BMW iVentures, Exor and General Motors that have supported and validated Tekion through its many funding stages.
As per AME Cloud Ventures founder and former co-founder and CEO of Yahoo, Jerry Yang, Tekion has the unique ability to be a disruptor in the automotive sector like what Workday and Salesforce have accomplished in their respective domains. The team at Tekion offer a state-of-the-art customer-centric SaaS interface that has smoothly transformed every sector of the automotive retail industry while offering value to all stakeholders.
The latest funding stage was helmed by General Motors, one of the top automobile brands of the US, with its VP of Sales, Service and Marketing, Steve Hill having mentioned, “Managing all of the information flowing in and out of dealerships using cloud-based systems is the future and we are excited about Tekion’s state-of-the-art solutions to help drive higher customer satisfaction and overall dealer performance.”
Apart from the cutting-edge retail platform, Tekion provides a fair price interface, open APIs to integrate and limitless cloud upgrades with no monthly integration costs and much more.
The best part of the Tekion interface is it is simple to use with the facility to replace existing systems within a few days that includes training on the platform. Even better, the platform gets more intelligent by the day using IoT and machine learning. It transforms the customer experience completely by linking the dealer, OEMS and customer and improves operational efficiency.
Tekion is on its way to the top with more dealers signing up. The first set of dealers got onboard in the third quarter of 2019 with the company on the verge of deals in 28 US States.
These include dealers of all sizes including some of the biggest made possible because of its unique factors like superior functionality, competitive prices and the easy transition. At present the Automotive Retail Cloud (ARC) of Tekion is collaborating with 17 OEM brand names with the company focused on integrating the rest of the OEMs by early 2021.